The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 184 |
| Philadelphia, PA | 150 |
| Brooklyn, NY | 126 |
| New York City, NY | 82 |
| Baltimore, MD | 33 |
| Newark, NJ | 30 |
| Pittsburgh, PA | 27 |
| The Bronx, NY | 22 |
| Alexandria, VA | 22 |
| Jersey City, NJ | 20 |
| Arlington, VA | 19 |
| Queens, NY | 18 |
| Fairfax, VA | 18 |
| Richmond, VA | 17 |
| Ashburn, VA | 17 |
| Louisville, OH | 15 |
| Oklahoma City, OK | 14 |
| Buffalo, NY | 13 |
| Staten Island, NY | 13 |
| Birmingham, AL | 12 |
| Boston, MA | 12 |
| Virginia Beach, VA | 12 |
| New Castle, DE | 11 |
| Atlanta, GA | 11 |
| Plymouth Meeting, PA | 11 |
| Westville, NJ | 11 |
| Wilmington, DE | 10 |
| Norfolk, VA | 10 |
| Herndon, VA | 10 |
| Rochester, NY | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
gross frog (@elbaron14) reported @JCJam7 @optimum if you can go to fios.better service and better price
- Roberto (@BorjaRoberto) reported
@VZWSupport This Fios, an ongoing random daily intermittent loss of service.(And at least 2 Verizon employees have said better move to Spectrum or DirectTV)
- Ademola Oyefeso (@AOyefesoNYC) reported
@verizonfios @NYCDoITT just spoke to Fios and seems like the are ignoring responsibility to fix my service. @NYCDoITT can you assist?
- Mari_Says (@MariSays2) reported
@Verizon Verizon indeed creates the networks that move the world forward. As a Verizon Wireless customer I am very content, however I’ll be excited for Verizon Fios’ availability in the Columbus area where I live!🥳
- Chairman Meow (@jdny2) reported fromBloomfield, New Jersey
I hate you Xfinity. I never had these problems with Fios and I’m going to go back to that service soon.
- Mari_Says (@MariSays2) reported
@Verizon Verizon indeed creates the networks that move the world forward. As a Verizon Wireless customer I am very content, however I’ll be excited for Verizon Fios’ availability in the Columbus area where I live!🥳 #CitizenVerizon
- Verizon Support (@VerizonSupport) reported
@camdenwalker Providing excellent Customer Service is our highest priority. Thank you for getting back to us. Are you referring to the refund of the router that was left at your home? Is there anything else our FiOS team can do to assist you today? *CCF
- netengineer68 (@netengineer68) reported
@verizonfios @VerizonSupport this is why I HATE Verizon.. First they nickel and dime you with their service, you cancel and weeks later they charge you again, instead of refund you right to your account, they send you a debt card. They can't make anything easy! #verizonsucks
- Shah (@Shahmelesss) reported
@verizonfios your automated phone service is the worst! Get rid of that ****. I'm yelling at the phone because it's not processing my requests.
- Srushti Jain (@srushtijain221) reported
@verizonfios ur customer service sucks! The last time I m using FiOS for anything. Been on 5 customer service calls each 47 minutes long and still noone knows what to do or how to resolve an issue.
- Amato Pennella (@Mottsx_) reported
@OptimumHelp @optimum Anyone have doubts about switching to @verizonfios I’m getting 900 down and 250 upload speed. Peace *******.
- wmd (@wmdpower) reported
@VerizonSupport Trying to navigate FIOS TV plans is a horrible experience. Trying to get someone to help you at Verizon is a horrible experience. Instead of making it easy they make it difficult. Verizon try to elevate your customer service experience.
- Dana Willard (@danalee54) reported
@verizonfios my daughter just had the worst customer service. ONT has a hardware failure BUT can come until Mother’s Day and as a single mom of 3 going to brunch was everything and now has to wait for a fix from them on Sunday. starting a new job remote on Monday. Ridiculous!
- Vaevictis Starcraft (@VaevictisGame) reported
@Poptosis808 If you can get Verizon FiOS where you live now it'll be more like 600 down and 600 up
- Calico Jim (@calico_jim) reported
@RayMoffo Genuinely pathetic that network is airing games. If you have fios it’s unwatchable. It’s such low quality picture that if your tv is bigger than 40 inches you can’t make out anything aside from colors
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