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- Sentara Norfolk General Hospital
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General Info
Our General Information includes locations, prices, facility size and other information to get you started comparing facilities.
Address:
600 Gresham Drive
Norfolk, VA 23507
Get Directions
(757) 388-3000
Administrator:
Liisa Ortegon
Administrator
For Consumer Inquiries:
Matt Ebaugh
mtebaugh@sentara.com
(757) 455-7971
Website: www.sentara.com/HospitalsFacilities/Hospitals/NorfolkGeneral/Pages/norfolkgeneral.aspxFor Quotes on Elective Procedures per Virginia law §32.1-137.05 call 757-233-4890; Financial Assistance www.sentara.com/patientguide/billing-information/financial-assistance/hampton-roads-northern-virginia.aspx
Hospital Stays
For Fiscal year 1/1/2022 - 12/31/2022
| Licensed beds | 525 |
| Total Licensed beds | 525 |
| Staffed beds | 562 |
| Staffed NICU bassinets | 48 |
| CON approved level | Specialty |
| Patient days | 174,194 |
| Admissions | 26,416 |
| Full-time equivalents - Payroll | 4,642.0 |
| Full-time equivalents - Contract | 717.8 |
Virginia Trauma System
Level I & Burn Virginia Designated Trauma Center
Level I trauma centers have an organized trauma response and are required to provide total care for every aspect of injury, from prevention through rehabilitation. These facilities must have adequate depth of resources and personnel with the capability of providing leadership, education, research, and system planning.
Read more at: Virginia Department of Health
Updated on: 12/14/2023
Efficiency Indicators
For Fiscal Year 1/1/2022 - 12/31/2022
Composite Score (Lower is better)
Composite Score
Scores on individual measures may help with specific aspects of efficiency and productivity, whereas a Composite Score helps with the big picture. Which hospitals are the most efficient?
VHI has a Composite Score for acute care hospitals for the Cost and Productivity/Utilization Indicators (Indicator 3 through 12). This Composite score evaluates the most important aspects of efficiency and productivity and is designed to help employers, large purchasers and providers get an easy-to-grasp idea of a hospital's overall efficiency.
More efficient
1.3
2.5
Less efficient
3.7
What are Efficiency Indicators?
What are Efficiency Indicators?
What Are Efficiency Indicators? VHI's Efficiency (and Productivity) indicators were designed to help large employers, and purchasers (health insurance companies) to find the most efficient and productive health care providers.
VHI publishes rankings on the Efficiency and Productivity of ambulatory (outpatient) surgical centers, hospitals and nursing facilities each year.
Performance measures include charges, costs, productivity, financial viability, and community support.
Quartiles.VHI ranks facilities using something called Quartile Rankings. Quartile rankings are a simple way of comparing performance between facilities. To assign quartile rankings all the performance indicators values for a geographic region are sorted from top to bottom. Each facility is assigned a quartile value from 1 to 4.
- the first quarter (25%) are assigned a quartile value of 1.
- the second quarter (25%) are assigned a quartile value of 2.
- the third quarter (25%) are assigned a quartile value of 3
- the fourth (25%) are assigned a value of 4
Our web display shows what quartile the facility falls into as well as the actual value for the facility. You can click on any indicator description to get a definition of the indicator and the high and low values for each indicator within each quartile.
Why is this important? Facilities that are efficient may waste less and provide better quality of care by streamlining and reducing unnecessary costs. VHI indicators allow you to see how facilities rank as far as costs and also their profits (operating margins)
Information Sources: Under Virginia law VHI collects audited financial statements and other information from ambulatory surgical centers, hospitals and nursing facilities. VHI reviews and verifies these data and provides these rankings each year based on a facilities fiscal year.
More Information: For more in-depth comparisons VHI has created Excel spreadsheets of the data you see in these web pages. These spreadsheets allow you to compare facility scores side by side. These spreadsheets and more details on the methods VHI uses are part of VHI's Industry Report. For more information click here: Products/industryreport.asp
Charges
| Indicator Description | Quartile Rank 1 through 4 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 Gross Revenue Per Adjusted Admission: The average full patient charge based on charge schedules per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 21,692.98 55,152.17 . 3 193,558.31 | |||||||||||||||
| 2 Net Revenue Per Adjusted Admission: The average dollar amount expected to be collected per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 7,716.68 18,946.19 . 4 25,835.32 |
Costs
| Indicator Description | Quartile Rank 1 through 4 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 3 Cost Per Adjusted Admission: The average total operating costs (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 6,672.34 17,358.43 . 4 27,508.20 | |||||||||||||||
| 4 Labor Cost Per Adjusted Admission: The average personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 2,014.77 7,246.30 . 4 14,983.07 | |||||||||||||||
| 5 Non-labor Cost Per Adjusted Admission: The average supply, maintenance and non-personnel expenses (adjusted by the wage index) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 3,035.68 8,317.68 . 4 16,005.15 | |||||||||||||||
| 6 Capital Cost Per Adjusted Admission: The average physical facility costs (e.g., expenses for depreciation, amortization, interest, insurance and taxes as related to the acquisition of permanent assets) per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| -854.20 725.22 . 2 2,186.03 |
Productivity/Utilization
| Indicator Description | Quartile Rank 1 through 4 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 7 Full-time Equivalents Per Adjusted Occupied Bed: The number of staff, converted to the average number of employees who work full time, for each occupied bed. The number of occupied beds has been adjusted to account for outpatient service revenue and case mix. The desired direction is toward a lower value.
| 0.51 3.90 . 3 8.39 | |||||||||||||||
| 8 Paid Hours Per Adjusted Admission: The average number of hours the hospital paid to employees or an agency, per adjusted admission. Admissions are adjusted for case mix and outpatient service revenue. The desired direction is toward a lower value.
| 23.64 146.43 . 4 215.47 | |||||||||||||||
| 9 Staffed Beds Occupancy: Expressed as a percentage, the average utilization of the average number of beds, excluding long-term care beds and normal newborn bassinets, that are operational to receive patients during the reporting period. The desired direction is toward a higher value.
| 99.00 88.22 . 1 12.73 | |||||||||||||||
| 10 Licensed Beds Occupancy: Expressed as a percentage, the average utilization of the number of licensed beds reported by the facility, as approved by the Virginia Department of Health. For hospitals, licensed beds exclude normal newborn bassinets, but include neonatal ICU bassinets. The desired direction is toward a higher value.
| 90.90 90.90 . 1 6.26 | |||||||||||||||
| 11 Special Services Utilization: Expressed as a percentage, the average utilization of high capital-cost services that are subject to Certificate of Public Need (COPN) law. Special services include: ICU/CCU, obstetrics, neonatal ICU, MRI, CT, lithotripsy, cardiac catheterization, radiation therapy and cardiac surgery. The desired direction is toward a higher value.
| 121.20 94.57 . 1 22.72 | |||||||||||||||
| 12 Case-mix Adjusted Average Length of Stay: The average number of days a patient stays in the hospital, adjusted for case mix using the current version of the 3M APR-DRGs. The desired direction is toward a lower value.
| 3.17 4.19 . 1 12.96 |
Financial Viability
| Indicator Description | Quartile Rank 1 through 4 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13 Cash Debt Coverage: A measure of the facility's ability to generate cash to cover its long-term debt. The desired direction is toward a higher value.
| 2,070.53 2.19 . 1 -279.11 | |||||||||||||||
| 14 Total Margin: Total margin expresses the difference between total revenue and cost as a proportion of total revenue. The desired direction is towards a higher value.
| 52.51 12.27 . 2 -43.56 | |||||||||||||||
| 15 Return on Assets: Expressed as a percentage, the facility's ability to generate cash on its financial resources (e.g., investments, receivables, inventory, physical plant, etc.) The desired direction is toward a higher value.
| 30.13 1.54 . 3 -152.36 | |||||||||||||||
| 16 Fixed Asset Financing Ratio: The percentage of asset value financed by long-term debt. The desired direction is toward a lower value.
| 0.00 0.10 . 2 3.98 |
Community Support
| Indicator Description | Quartile Rank 1 through 4 | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 17 Charity Care, Bad Debt and Taxes: Expressed as a percentage, the amount of charity care (converted to a cost basis,) bad debt and taxes the facility incurred in relation to its total expenses. The desired direction is toward a higher value.
| 24.27 9.31 . 2 -6.00 | |||||||||||||||
| 18 Medicaid Participation: Expressed as a percentage, it is the amount of patient days for patients enrolled in the Medicaid program in relation to total patient days. The number of patient days has been adjusted to account for outpatient service revenue. The desired direction is toward a higher value.
| 46.57 24.49 . 1 0.74 |
Want all this information and more?
Get the complete current Industry Report on a CD in excel files
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Updated on: 12/14/2023
Financial Information
For Fiscal Year 1/1/2022 - 12/31/2022
Why is this important?
Hospital financial information was originally intended to benefit of large employers and purchasers of care.
However, consumers should know that financially healthy hospitals may be better able to provide charity care and invest in infrastructure, and technology. Rankings on financial measures are found within the Efficiency tab.
Revenue
Expense
Click here for more information on operating and total margins.
Updated on: 12/14/2023
2021 Outpatient Tests and Surgery Report
| Tests and Surgery | Sub Group | Number of Cases Performed in 2021 Cases | Median Charge | Statewide Median Charge |
|---|---|---|---|---|
| Colonoscopy | Diagnostic | 326 | $5,233 | $4,831 |
| Colonoscopy | Therapeutic | 664 | $6,504 | $6,335 |
| General Laparoscopic Procedures | OTHER | 50 | $26,112 | $32,783 |
| Breast Surgery | Diagnostic | 8 | $15,785 | $14,344 |
| Breast Surgery | OTHER |  | | $26,977 |
| Breast Surgery | Repair/Reconstruction/Cosmetic PXS | 285 | $32,632 | $31,564 |
| Breast Surgery | Therapeutic | 83 | $16,971 | $15,653 |
| Hernia Repair | OTHER | 29 | $20,189 | $19,466 |
| Hernia Repair | Unspecified Age | 161 | $27,643 | $19,103 |
| Liposuction | Trunk Extremity | 12 | $45,382 | $8,231 |
| Facial Surgery | Eyes Only | 18 | $22,677 | $7,749 |
| Other Gynecological Procedures | Birth Control | | | $29,294 |
| Other Gynecological Procedures | D&C/Removal Fibroids | 61 | $25,280 | $21,326 |
| Other Gynecological Procedures | Fertility Related | | | $20,865 |
| Other Gynecological Procedures | Removal Adhesions | 60 | $30,388 | $28,852 |
| Gallbladder Removal | Cholecystectomy | 139 | $22,624 | $27,001 |
| General Laparoscopic Procedures | General Laparoscopy | 59 | $23,837 | $25,553 |
Find Outpatient Facilities by Location
And learn which procedures are performed
CLICK HERE
Updated on: 6/13/2023
Patient Satisfaction Survey
Patient Survey Collection Dates: July 2020 - Mar 2021
Released in Jan 26, 2022
Note: Some quarterly refreshed measures that would have included 1st quarter and/or 2nd quarter 2020 data will not be updated in April 2021 and will continue to display the same data that was reported in October 2020 due to the COVID-19 pandemic. For more information, please reference https://qualitynet.cms.gov/inpatient/notifications (2020-111-IP)
Sentara Norfolk General Hospital's Overall
How do patients rate the hospital overall?
Hospital
72 %
18 %
10 %
VA
70 %
21 %
9 %
US
73 %
19 %
8 %
Would patients recommend the hospital to friends and family?
Hospital
74 %
19 %
7 %
VA
69 %
25 %
6 %
US
71 %
24 %
5 %
Sentara Norfolk General Hospital's Comfort
How often were the patients rooms and bathrooms kept clean?
Hospital
66 %
17 %
17 %
VA
70 %
19 %
11 %
US
73 %
18 %
9 %
How often did patients receive help quickly from hospital staff?
Hospital
59 %
27 %
14 %
VA
62 %
26 %
12 %
US
67 %
23 %
10 %
How often was the area around patients rooms kept quiet at night?
Hospital
64 %
24 %
12 %
VA
61 %
29 %
10 %
US
63 %
27 %
10 %
How often did nurses communicate well with patients?
Hospital
76 %
17 %
7 %
VA
79 %
16 %
5 %
US
80 %
15 %
5 %
Sentara Norfolk General Hospital's Communication
How often did doctors communicate well with patients?
Hospital
76 %
17 %
7 %
VA
79 %
16 %
5 %
US
81 %
14 %
5 %
How often did staff explain about medicines before giving them to patients?
Hospital
58 %
24 %
18 %
VA
61 %
19 %
20 %
US
63 %
18 %
19 %
Were patients given information about what to do during their recovery at home?
Hospital
88 %
12 %
VA
87 %
13 %
US
86 %
14 %
How did patient understood their care when they left the hospital?
Hospital
51 %
43 %
6 %
VA
50 %
44 %
6 %
US
52 %
42 %
6 %
What Did Patients Say About Their Hospitals?
Compare patients' satisfaction among multiple hospitals
VIEW HERE
Updated on: 02/02/2022
