FAQ Quick Links
- Premium Payments
- Policy Service
- General
- Claims – Life
- Claims – Disability
- Claims – Involuntary Unemployment
- Collateral Protection
Insurance Matters
- Why Is Credit Insurance Important?
- Is Credit Insurance Right For Me?
- Is Group Insurance Enough?
- What Is Creditor Insurance?
- Why You Need Creditor Insurance
- Debt And Death
- Disability Risks
- Odds Of Disability
Premium Payments
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How is the premium collected?
Generally, premiums for Non-Credit insurance may be paid in cash, by personal check, or by a loan proceeds check. Some term life insurance premiums may be paid by mailing a check or through a checking or savings account (ACH Debit).
Premiums for credit insurance are typically included in the loan payment.
How can I pay my Merit Life premium payments?
Premium payments may be made by mail:
Merit Life Insurance Co., P.O. Box 39, Evansville, IN 47701.
Premium payments may also be made online by visiting the Make a Merit Payment section of this website.
Premium payments cannot be accepted via phone or by credit/debit card at this time.
How do I set up automatic premium payments to be deducted from my bank account?
You may set up the bank account from which premium payment will be deducted by completing a Change of Policy/Certificate Request Form
How do I change the bank account from which premium payments are deducted?
The bank account from which your premium payments are deducted may be changed by completing and returning to us a Change of Policy/Certificate Request Form
How do I change the frequency of my automatic premium payment?
You may change the frequency of your automatic premium payment by selecting the desired frequency in the Change of Payment Method section of the Change of Policy/Certificate Request Form
Policy Service
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How do I change my beneficiary?
Your beneficiary may be changed by completing the Beneficiary Change Form and returning it to us. The form must include the signature of the policyowner.
How do I change my address?
The mailing address for your policy/certificate and/or billing statement may be changed by completing the Change of Mailing Address or Phone Number section of the Change of Policy/Certificate Request Form and returning it to us.
How do I request a copy of my policy/certificate?
A copy of your policy/certificate may be requested by calling us at 1-800-307-0048 or visiting your local OneMain branch.
Can I cancel my insurance?
Insurance protection is an important part of your financial portfolio and provides security in times of need. If, however, you decide that you no longer want your voluntary insurance coverage, you may cancel your coverage at any time by completing a Cancellation Request Form and sending it to us (instructions are at the bottom of the form) or by calling 833-585-1869.
Customers that purchased voluntary insurance or other optional products through OneMain Financial may cancel their coverage at any time. If you cancel within 60 days of the loan date or, depending on the product purchased, the date you received your coverage, you will receive a full premium or fee refund for the unused product and any finance charge on the premium or fee. If you cancel after 60 days from the loan date, the Lender will refund you the unearned premium or fee and you will not be charged the remaining finance charge on the unearned premium or fee. As permitted by state law, the Lender will apply any refunds to the loan to reduce the amount owed on your loan and your monthly loan payment will be recalculated.
General
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What are your hours of operation?
Our hours of operation are Monday through Friday 7:00 a.m. to 7:00 p.m. Central Time.
How do I contact the insurance company?
You can visit the Contact Us section of this website or use the following:
- Phone:
- 1-800-307-0048
- Mail:
OneMain Solutions
PO Box 2548
Ft. Worth, TX 76113
How do I file a claim?
A variety of claim forms and instructions for their use can be found on the Find a Form section of this website. Links to each form are provided. Follow the instructions located on the claim form. If you need assistance determining the proper claim form, please call us at 1-800-307-0048.
To file your claim, choose the method that is easiest for you:
Fax all pages of your completed claim form to 1-800-350-9582
Take all pages of your completed claim form to your local OneMain branch - they will fax it for you
Scan and email your completed claim form to insclaims@onemainfinancial.com, or
- Mail all pages of your completed claim form to the address on the claim form
How long does it take to process a claim?
Every claim is different and some may take a little longer than others to process. Generally the claim will be processed within 7 to 10 business days once all necessary information has been received.
Claims – Life
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Is an original death certificate required?
In most cases, no. However, we reserve the right to require a certified original death certificate.
There are multiple beneficiaries on this term life policy. Do we each need to complete a claim form?
Yes. Each beneficiary must complete an individual claim form.
Claims – Disability
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How are disability benefits paid and to whom are benefits paid?
If your claim is approved, we pay 1/30th of your monthly benefit per day of disability. For credit insurance, payment is generally made to your lender and is applied directly to your account. For the Disability Income Protection Policy, payment will be mailed directly to you.
If I am receiving Social Security Disability benefits, do I still need to submit a claim form?
Yes, even though you are receiving social security disability benefits, a physician who can verify your disability must complete the claim form. Please include a copy of your Social Security Disability Award Letter with your claim form.
If my coverage has a waiting period, when should I complete the claim form?
The claim form should be completed after the waiting period. Generally, the waiting period is 30 days. Refer to your Certificate of Insurance or policy for your waiting period.
If I am totally and permanently disabled, will credit disability insurance pay off my loan?
Maybe. All claims are different. It depends on the status of your account, your disability status and the information submitted to us.
Are there any exclusions in my disability coverage?
Yes. Refer to your Certificate of Insurance or policy.
Claims – Involuntary Unemployment
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What if my previous employer refuses to fill out their section of the claim form?
If your previous employer refuses, one of the following forms of notification giving the cause and reason for release from work may be provided to the insurance company:
- Layoff Letter from the employer;
- Separation Letter from the employer;
- Exit Letter from the employer; or
- Letter of Determination from the state unemployment office
If these types of notification are not available, provide the employer name, address and phone number so the insurance company may attempt to make contact.
If my coverage has a waiting period, when should I file a claim?
The claim form should be completed after the waiting period. Generally, the waiting period is 30 days. Refer to your policy/certificate your waiting period.
What if I am not yet receiving state unemployment benefits?
Submit a claim form so we may get the claim started while you are waiting for the state to make their determination. The insurance company requires you to qualify for state unemployment benefits before a claim payment will be made.
I have filed an appeal with the state unemployment office. Can I still file a claim?
If you win the appeal and state unemployment benefits are paid, submit the claim along with proof of state benefit payments received (benefit history, debit card or bank card statements).
What if I am receiving severance/final vacation/sick pay?
Submit a claim form along with paperwork from your employer verifying receipt of these benefits. If this is not available, provide a signed, dated statement regarding the details of your employer paid benefits.
I was denied state unemployment benefits. Can I still file a claim?
Yes. We will review your claim to determine if the claim is payable. Provide all pertinent information.
Why does the employer need to complete the claim form if I am being paid state unemployment benefits?
The employer statement is needed to verify the hire date, last day worked and reason for unemployment.
Why do I need to send benefit information from the state unemployment office?
Generally, proof of registration and qualification for state unemployment benefits are required for payment of these benefits.
How are my unemployment benefits paid and to whom are benefits paid?
If your claim is approved, we pay 1/30th of your monthly benefit per day of covered unemployment. Payment is generally made to your lender and is applied directly to your account.
What if I voluntarily quit my job?
This is involuntary unemployment insurance only. No benefits would be paid.
Collateral Protection
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What does CPI, VLDI, and ASI cover?
This insurance covers physical damage to the insured collateral during the coverage period.
This insurance does not provide bodily injury or property damage liability protection and does not comply with any financial responsibility law or any statutory requirement of no-fault coverage.
Is vehicle rental expense covered?
No. It provides comprehensive and collision coverage only.
Is there an insurance card for the auto policy?
No. Your certificate provides proof of coverage.
Why didn't the insurance pay the actual cash value of my vehicle under my CPI coverage?
This is Collateral Protection Insurance. The maximum claim payment under the policy/certificate will not exceed your loan account balance.
What does VLDI and ASI coverage pay?
This coverage will pay the lesser of the following, less the per occurrence deductible:
- The amount necessary to repair the Insured Collateral to its pre-loss condition;
- The Actual Cash Value of the Insured Collateral subject to Loss;
- The Net Loan Balance; or
- The Initial Amount of Insurance as shown in the Schedule on the certificate
After my accident, the police towed my vehicle and I don't know its current location to file a claim. What should I do?
Contact the police or local tow companies to find the location of the vehicle. Notify us of the location at 1-800-307-0048 so we can send an adjuster to inspect the vehicle.
How do I obtain funds to make repairs?
Because this is Collateral Protection Insurance, any claim payment under CPI coverage is made directly to the lender as the lender is the first named insured under the policy. For claims under VLDI or ASI coverage, claim payments for partial losses are made jointly payable to the lender and customer and total loss payments are made payable to only the lender.
Pictures of my claim damage are on my phone. How can I send them to OneMain Solutions?
Email pictures of the damage to insclaims@onemainfinancial.com. Include your name and account or claim number for identification.
How do I obtain a police/fire report?
Contact the department that responded to the scene of the accident. They should be able to provide information on how to obtain their report.
